Payment policy.

We accept payment via PayPal system (www.paypal.com). All payments are conducted only on the website of PayPal, which provides maximum protection for your payment information, so after you complete your order on our web site you will be forwarded to PayPal web site for payment.

You can pay either by credit or debit card (VISA, MasterCard, American Express, Diners Club and other), as well as through your own PayPal account, if you have one.

The company Westernbid Inc. (www.westernbid.com) is an intermediary in the payment process. All orders are paid on account of Westernbid Inc. in PayPal. Please do not be surprised to see Westernbid Inc. name when you are paying your order on PayPal web site or in your bank statement. Please be sure that this is the payment for Gift-faberge.com order.

Order processing.

For operating your order we ask you to give us from 3 to 5 days. It is necessary to assure if the position you have chosen is available in our store. If the chosen ware is absent be sure that we will inform you and offer an equivalent, or return money if that is necessary.

Shipping policy.

We provide shipping by regular mail (priority package) all over the world for our costumers. We can provide regular mail tracking number for our customers.

If costumer orders eggs, clocks, boxes or souvenirs the shipping is free. If less than 3 pendants, lockets or crosses are being ordered, we are taking fee of $15. For European countries the delivery takes up to 10 days, for USA, Africa and Australia it takes up to 15 days. The costumer will receive information about his order shipping by e-mail.

Lost Package policy.

If the package will not arrive within 8 weeks since it was shipped, this package is considered as lost. There are several ways to solve the problem. We will replace the item with the same one and ship it again. If we are not able to replace the item with the same one we will offer an equivalent, or we will refund the costs of lost purchase.

Customs Clearance policy.

Before ordering the delivery you should be aware of all custom policies of your country. Our shipping policy can not foresee all problems connected to your state's policy, so please get the information about all import taxes and duties in custom office of your country.

Please take into consideration: at the moment you order goods in our store you become responsible for custom duties of your country. We are not controlling charges that are to be paid in addition in each country.

Return and Exchange.

You can exchange the ordered item within 30 days if you are not satisfied or it has some defects. Shipping back fee in this case is paid by the customer.

You can return the item within 14 days and get your money back. Shipping back fee in this case is paid by the customer.

If you receive the item and it does not meet your demands we ask you not to touch marks and tags and safe vendibility oа the item/items.

If you decide to exchange the item on one that is more expensive you will have to cover the price difference. If the item is cheaper than we will take care of the price difference. To process the exchange we need 2 weeks.

You can contact us via e-mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it for all the details. We are at your service. In the letter such issues should be described: the problem details, number and date of the order. After receiving the letter we will necessarily answer and let you know the return address, if it is nessesary.